The Customer-Driven Company

Moving from Talk to Action

Regular Price $24.99

Regular Price $31.99 CAD

Regular Price $24.99

Regular Price $31.99 CAD

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On Sale

Apr 21, 1993

Page Count

320 Pages

ISBN-13

9780201608137

Description

Rated by Fortune Magazine as one of the best management books of 1991, this instant business classic and bestseller is now recognized as the Bible of customer service.